What the SRA say

Fodens Solicitors was the subject of a routine monitoring visit by Samantha Churns of the Practice Standards Unit of the Law Society on the 13th and 14th of December 2005.

The report prepared by Samantha Churns following that visit recorded the following:

It was apparent that you have a strong service ethic. The files reviewed were well organised and managed and it was noted that client's requirements were quickly identified and actioned. You are already preparing to apply for Lexcel and Investors in People and you are committed to client care. I was very pleased to see that you have a very good complaints record and your commitment was demonstrated by your use of client satisfaction questionnaires.