Of our clients who have completed and returned our client satisfaction survey they have rated our Overall Service Performance as follows:
Excellent: 93.50%
Good: 6.5%
Average 0%
Fair: 0%
Poor: 0%
The following comments have been taken from the client satisfaction surveys:
03.02.2012
Steve,
Thank you so much for your help. It has been invaluable.
If I ever see you in the pub I will by you lots of pints!!
Thanks again
04.12.2011
A combination of efficiency friendliness and emotionally responsive supportive in a difficult sale of property. Also we appreciated Kellys willingness to speed up the process by helping out the purchases solicitor above the call of duty.
11.2011
Everyone was so friendly and welcoming right from reception upwards thank you all.
11.2011
Clear, simple, professional.
16.11.2011
If you are interested here is a good brief Stephen Foden - he is tip top can get you out of mire and a good man at buying commercial property and deals is based on Much Wenlock - I cannot speak too highly of him
12.11.2011
I liked the prompt and effective service provided. I liked the down-to-earth nature of communication and how complex issues will explaining clear and simple terms. I thought that Kelly went above and beyond by dealing with urgent documents on a Saturday. Thank you!
11.2011
Kelly was always very approachable and professional.
08.11.2011
We were very pleased with the professional and friendly service you provided.
29.10.2011
Professional but friendly. There's a fine line but felt this wasn't crossed.
26.10.2011
Actions were prompt. Any delays were explained. I was kept well informed.
10.2011
Stephen - I just wanted to thank you not only for your excellent professional advice throughout but more importantly to me your care patience and understanding as exemplified by our 2 hour meeting which made me feel much more relaxed and confident. It was not a pleasant experience but I am really grateful to you for making is bearable as it possibly could be.
10.2011
Very well and pleasantly done - most helpful.
10.2011
We would like to thank Kelly and her staff for all their help in a normal stressful situation of moving house.
08.2011
Open, honest and direct - thanks.
27.07.2011
Great communication by telephone or e-mail. Very friendly, personal service. Knew costs from start. No hidden charges.
23.07.2011
Your professionalism at all times, ability to handle difficult/demanding requests and efficiency.
07.2011
You gave us a very efficient and prompt service which was easy to understand at all stages the sale and purchase of the properties.
16.07.2011
No matter what time I contacted the company via e-mail or telephone I always received an instant reply.
06.2011
Easy to deal with and Kelly very affable and to the point
19.06.2011
Clear and efficient communication job completed quickly and well comprehensive service
05.2011
Efficient and prompt.
05.2011
Kelly was always very pleasant, very welcoming and she readily understood our queries and quickly and efficiently responded to them.
04.2011
The efficiency of the work done for us was excellent. Would highly recommend you to anyone, could not be faulted.
03.2011
Fast efficient service. I was always impressed by the service I received. Thank you
02.2011
Excellent throughout
02.2011
It was a difficult time for me as my husband had just passed away and so I was anxious and having to make sure I did the right thing. I found Kelly so helpful and put me at my ease. Nothing was too much trouble and helped me so much and yes I will use you again and will most certainly recommend you. Many thanks for your help was so grateful
11.01.2011
Easy to discuss matters. Good communication skills. Kelly was lovely to deal with.